Skip to Content

Terms & Conditions of Service

PrivacyWarrantyDiagnosticLaborData Ownership & Account Access

Privacy

  1. We don’t keep data unless you explicitly give permission.
  2. We don’t give your data to anyone.
    1. We may comply with subpoenas, warrants, or other legally required requests.
  4. We don’t tell people what we see.
    1. If we happen to observe obviously immoral & illegal activity, we will contact law enforcement.

Warranty

  1. We warranty our labor. On the extremely rare occasion that we do something incorrectly, we will make it right.
  2. We do not warranty used or new parts; we are not a manufacturer, nor can we predict hardware failure.
    1. Many of our products come with manufacturer's warranty.
    2. We sell only products that meet our personal standards and are produced/sold by sources we trust.
  4. We fully check all used & custom-built computers that we sell.
  5. We may help you with warranty claims. (We cannot force vendors/manufacturers to be honorable.)

Diagnostic

  1. “Checking things out” & “getting advice” employs our expertise. Accordingly, we may charge for Diagnostics or At-Counter Assistance.
  2. For difficult / time-consuming / obscure troubleshooting we may charge a labor fee for advanced troubleshooting.

Labor

  1. Labor is estimated. Labor charges are based on required time to repair.
  2. We honor your intent: we will contact you with alternatives if repair costs exceed your expressed budget or the cost of a replacement device from a reputable source.
  3. Cost of completed labor is not absolved if you decide to halt repairs.

Data Ownership & Account Access

  1. By asking for account unlocks or data transfer, you are declaring that you have rightful access to any accounts and / or data in question.
  2. To protect our neighbors & ourselves, we require ID for unlocks.
  3. If it isn’t obvious that you are the account owner, we will copy your ID & store it securely.